Contact Us

Got a question about one of our reviews, spotted something that's out of date, or want to flag an issue with a site we cover? We'd rather hear about it than let it sit — here's how to reach us and what we can (and can't) help with.

How to reach us

The best way to contact the Bitcoin Casino Sites team is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer if your question needs us to re-check a review or verify a licensing detail with an operator.

What we can help with

• Corrections — if a bonus term, coin list, or licensing detail on one of our pages looks out of date, tell us and we'll verify it
• Questions about how we rank and score crypto casinos, including why one site sits above another
• Feedback on your own experience with a site we've reviewed — deposits, withdrawals, support response times, or anything else that affects other readers
• General questions about how crypto deposits, withdrawals, or bonus wagering typically work at the sites we cover

What we can't help with

We're an independent review and comparison site, not a casino operator, payment processor, or crypto exchange. That means we can't access your casino account, process a withdrawal, resolve a dispute over a bonus, or reverse a transaction. If you have an issue with your account, balance, or a pending payout, you'll need to contact that casino's own support team directly — most operators list live chat or email support on their site.

We also can't provide tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed, or whether playing at an offshore site raises any concerns for your situation, speak to a qualified tax or legal professional. US players are generally liable for tax on both gambling winnings and crypto gains, but the specifics depend on your circumstances.

Reporting a concern about a listed site

If you believe one of the casinos we cover is behaving unfairly — delaying withdrawals without reason, misrepresenting a bonus, or anything else that doesn't match what's on our page — send us the details. We reassess our rankings using the same factors every time: supported coins, game variety, payout speed, licensing, and how transparent the site is about bonus terms. Commission never buys a higher position, and a credible reader report can affect where a site sits.

Before you get in touch, a few things worth knowing

Crypto casinos serving US players are typically licensed offshore, in jurisdictions such as Curaçao or Anjouan, rather than by any US regulator. That's a genuine grey area, not a settled legal status, and availability varies by state — always check your own state's rules before signing up anywhere. For background on how sites are licensed and rated across our reviews, see our About Us page, and for the terms that govern use of this site, see our Terms and Conditions.

All content on townew.us is intended for readers of legal gambling age in their jurisdiction — 18+ or 21+ depending on the site and applicable state law, stated clearly on each review. If gambling stops being fun, or you're worried about your own play or someone else's, our Responsible Gambling page has tools and support options, and the National Problem Gambling Helpline is available at 1-800-GAMBLER. Offshore sites don't always offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth checking what's actually available before you rely on it.

Still not sure who to ask?

If your question is about a specific casino's bonus terms, withdrawal limits, or supported coins, our reviews usually have the answer already. If it's something broader — how we work, what we stand for, or how to reach us about anything not covered here — email us at [email protected] and we'll point you in the right direction.